Goodtimehome which is a trading name of Good Time Home Lda., Reg No 513253149, (referred to in the agreement as ‘we, us or our’) acts as a disclosed agent for third party transport providers (the “Supplier”). The contract for the provision of transport service is between you and the Supplier.
Our registered office is at Rua do Arco do Marquês de Alegrete, Nº4 Escritório 3.5, 1100-034 Lisbon, Portugal. Please read these terms and conditions carefully before making any booking, as they contain important information about your rights and obligations and you will be bound by them.
These booking conditions, in conjunction with the information set out on our website, and your voucher form the entire agreement between ourselves and yourselves and cover all service bookings made through Goodtimehome, including bookings made on the website.
1.1 Please read these terms and conditions carefully before making your booking. By making a booking with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time as well as other information contained in the website and shown on your vouchers. Please also note that as you are contracting directly with the Supplier you may also be bound by their terms and conditions of booking.
1.2 By ordering any services from our website, you are entering into a contract with the Supplier for the supply of Services and not Goodtimehome. You agree to be legally bound by these terms and conditions of use as they apply to your order.
1.3 If you do not wish to be bound by these terms and conditions then regrettably you may not place a service order via our website.
2.1 To place an order you must follow the ordering procedures set out on the order page of our website. All orders must be placed at least 48 hours in advance of your departure.
2.2 We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. We will acknowledge your booking request by issuing a booking voucher on behalf of the Supplier to the e-mail address you have given us upon ordering. Supplier details will only be provided if your booking is successfully allocated. Subject to clauses 3.3, 4 and 5, the order will then be fulfilled by the Supplier on the date set out in the booking voucher.
2.3 You confirm that all details you provide to us for the purpose of purchasing the Service from the Supplier will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. We reserve the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the booking on behalf of the Supplier concerned who will then not perform the Service.
2.4 For bookings that are successfully allocated to a Supplier, the confirmation email of booking will be produced detailing your journey details and the Supplier’s details. The confirmation email of booking is your voucher. The client must present it to the Supplier’s driver or representative for both the outward and return trip. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. We cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier can refuse the transfer if your booking voucher (the confirmation e-mail of booking) is not shown.
3. Prices and Payment
Special note: Changes to and errors in advertised and confirmed prices and other website details sometimes occur. You must check the price of your chosen transfers at the time of booking.
3.1 Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 3.2 below). In accepting these terms and conditions once the price of the Service is confirmed, you waive your right to have the Service fare calculated on a taximeter.
3.2 We will inform you if a Service’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price.
3.3 You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the order page of our website. Card issuers charge us a handling fee and we will pass this on to you where you make payment using a credit/debit card.
3.4 If there are any fare changes necessary after the booking has been made, we will produce written confirmation of these changes by email. In case if the client does not want to accept the fare change, then he/she is free to cancel the booking free of charge and will be automatically refunded in full within 5 working days.
3.5 If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier for the supply of Services until full payment has been received by the Supplier. The Supplier will not accept any liability in respect of any confirmed Services until full payment has been received by the Supplier. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier.
4. Special Requests
If you have any special request, you can submit it by calling our headquarters, during Portuguese office hours only, or by messaging us on our website. It will take effect from the day of receipt. Amendments requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.
5. Changes and Cancellations by you
Amendments can be made up to 3 days prior to the first (or only) sector of your booked service. After that, any amendment requests must be sent to us in writing, by email. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Charges may apply. As such, cancellations can be made up to 72 hours prior to the first (or only) sector of your service date. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier concerned. The Supplier may charge the cancellation or amendment charges shown in the booking conditions (which may be as much as 100% of the cost of the service and will normally increase closer to the date of departure). In addition we reserve the right to charge an administration fee of 25€ for any amendments to Services or cancellations.
6. Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost , but we will have no further liability to you.
7. Our Responsibility
7.1 We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.
7.2 Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.
7.3 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
8. Force Majeure
Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier’s control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier’s control.
9. Your Responsibilities
9.1 It is your responsibility to travel with the booking voucher which lists arrival instructions (which differ at each airport) and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear on your booking voucher and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.
9.2 If your flight is diverted, we recommend that you contact our our office as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.
10. If you have a complaint
10.1 If you encounter a problem with your Service, please inform the Supplier, or write to us using the contact form on our website, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier.
10.2 If you have any service issues upon your return, in relation to services booked with us, you should direct to Goodtimehome via email at: firstname.lastname@example.org or by post to Rua do Arco do Marquês de Alegrete, Nº4, Office 3.5, 1100-034 Lisbon, Portugal. Goodtimehome will liaise with the Supplier and endeavour to resolve all service issues within 14 days of notification.
10.3 Please note that any complaints must be received in writing within 14 days of the return booking date. (If an outbound transfer only – then within 14 days of this date).
11.1 If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
11.2 We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
11.3 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order.
11.4 A person who is not a party to our agreement or the agreement with the Supplier has no rights to enforce any term of either agreement.
11.5 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted but all other terms will remain valid.
11.6 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.